Data Usage & Privacy Policy

Data Usage and Privacy Policy

 

1. Introduction

Ocean Organics (“Ocean Organics,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Data Privacy and Privacy Policy (“Policy”) outlines how we collect, use, disclose, and protect the information you provide to us.

 

2. Information We Collect

We may collect personal information that you provide directly to us when interacting with our website, products, services, or communications. This may include, but is not limited to:

• Contact Information: Name, email address, postal address, phone number.
• Payment Information: Credit card information, billing addresses, and transaction details.
• Communication Information: Information you provide when contacting us, subscribing to our newsletters, or participating in surveys.

 

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide products and services requested by you.
• To process payments and fulfill orders.
• To send you important information, updates, and notifications.
• To respond to your enquiries, requests, or customer support needs.
• To improve our products, services, and website based on user feedback.
• To send marketing communications, including newsletters, promotions, and offers (with your consent).
• To comply with legal obligations and protect our rights and interests.

 

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party service providers who assist us in delivering our products and services (e.g., payment processors, shipping partners).
• Business Partners: We may share information with business partners for co-branded initiatives (with your consent).
• Legal Compliance: We may disclose information to comply with legal obligations or respond to lawful requests.
• Protection of Rights: We may share information when necessary to protect our rights, privacy, safety, or property.

 

5. Your Choices and Rights

• Access: You may request access to the personal information we hold about you.
• Correction: You can update or correct your personal information.
• Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.
• Marketing Communications: You can opt out of receiving marketing communications by following the instructions in the communication.
• Deletion: You can request deletion of your personal information, subject to legal requirements.

 

6. Data & Payment Security

• We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
• We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers’ security. Ocean Organics uses Stripe to process your payment. This system uses the industry’s best security methods and practices. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.

 

7. Retention

Retention periods are determined by the type of data and the purpose for which it was collected. Typical retention periods are as follows:

• Customer Information: Retained for the duration of the customer relationship and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our internal retention policies and practices.
• Financial Information: Retained for a minimum period to meet financial and tax obligations, often as required by law.
• Marketing Data: Retained for as long as the data is relevant to our marketing efforts or until the individual withdraws consent.

 

8. Changes to this Policy

We may update this Policy from time to time. We encourage you to review the latest version on our website.

 

9. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Policy, please contact us at [email protected] / 0800 SEAWEED.