Ocean Organics
Customer Service Policy
At Ocean Organics , we are dedicated to providing exceptional customer service. Our goal is to ensure that every interaction with our company is positive and that all customers receive the support and assistance they need in a timely and professional manner.
- Customer Satisfaction
We strive to meet and exceed customer expectations by delivering high-quality products and responsive service. Customer feedback is highly valued and used to continuously improve our products and services.
- If a customer is dissatisfied with any aspect of our service, we will work diligently to address and resolve their concerns as quickly as possible.
- Communication and Accessibility
We are committed to providing clear, prompt, and accessible communication channels for our customers. Whether you have a question, need assistance, or want to provide feedback, our customer service team is available to help.
- Phone Support: 07 862 8424. Available Monday-Friday 8.30am-4.00pm.
- Email Support: [email protected]. We aim to respond to all emails within 24 hours during business days.
- Website Contact Form: Customers can reach us via the contact form on our website, and we will respond promptly.
- Complaint Resolution
We take all customer complaints seriously and aim to resolve issues promptly and fairly.
- Upon receiving a complaint, we will acknowledge it within 24 hours and provide a resolution or action plan within 2-3 business days.
- If a product is found to be defective or does not meet expectations, we will work with the customer to offer a suitable solution, which may include a replacement, refund, or further support.
- Returns and Refunds
We offer a simple and customer-friendly return policy. If customers are not satisfied with their purchase, we will work to resolve the issue to the customer’s satisfaction on all occasions.
- Shipping and Delivery
We offer shipping throughout New Zealand and internationally, depending on the location. Our goal is to process and dispatch orders promptly, ensuring that our products reach our customers in optimal condition.
- Orders are typically processed within 1-2 business days.
- Customers will receive tracking information for their order once it has been dispatched.
- Delivery times vary based on location and shipping method.
- Commitment to Continuous Improvement
Ocean Organics is dedicated to continuously improving our customer service processes. We actively seek customer feedback and conduct occasional reviews of our service standards.
- Customers are encouraged to share their feedback, whether positive or constructive, to help us improve our products and services.
- Privacy and Confidentiality
We respect our customers’ privacy and are committed to protecting personal information. All customer data provided during communication, enquiries, or transactions will be handled with the utmost confidentiality and used solely for business purposes.
- Professionalism and Respect
We ensure that all interactions between Ocean Organics staff and customers are conducted with professionalism, courtesy, and respect.
- Response Time
We aim to provide timely responses to all enquiries:
- Phone calls are addressed immediately during business hours.
- Emails and messages received outside of business hours will be responded to within the next business day.
- Contact Us
If you need assistance or have any questions regarding our products or services, please reach out to us:
- Phone: 07 862 8424
- Email: [email protected]
- Website: oceanorganics.co.nz